Livestorm Account Management team is a team of entrepreneurial and driven sales professionals. They are playing a key role in the expansion of Livestorm as we establish ourselves as a market leader in the video communication market, leveraging Livestorm’s existing customer references, marketing programs, and turning leads into long-lasting partnerships.
Account Managers are responsible for maintaining and leading the growth of our existing business. Our team is heavily focused on expanding and renewing customers by engaging early-on, before subscription renewals. The health of the existing customer base is crucial when retaining the accounts that have already been closed.
You will report to our AM Team Lead and Head of Sales, and will closely collaborate with all our teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.
We are a remote-first company. As a matter of fact, the members of our teams are located between France, USA, Germany and Portugal so we are looking for the best talent, no matter where you live.
In this role, you will:
- Build relationships with Livestorm’s customers, ensuring revenue growth and customer retention
- Nurture and expand a portfolio of +200 existing accounts mainly comprised of Small and Medium Businesses (SMB)
- Develop strategic territory plans to outline opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
- Build, maintain and convert pipeline
- Develop and maintain positive relationships to top decision-makers at C-level
- Coordinate a multi-functional team to sign multi-year strategic agreements
- Meet core KPI’s around pipeline coverage progression, forecast, meetings, and general activity
- Develop and use Partner ecosystem relationships to accelerate growth
- Meet and exceed quota
Requirements:
Please note that this is an entry-level position, ideal for candidates with some initial experience in sales (Account Management, Customer Success, or Account Executive roles). If you’re seeking a mid-level or senior Account Manager position, this role may not be the right fit.
Please find below a detailed list of the requirements :
- Fluency in French and English
- At least one experience in Sales (Account Management, Customer Success, Account Executive).
- High-performance mentality and consistency in over achievement
- You’re organized, rigorous, and adaptable to an ever-evolving process and team
- The ability to demonstrate a strong aptitude for both selling and building lasting relationships with customers
- Strong business acumen and comfort with presenting to, and establishing relationships with, senior-level executives in Strategic companies
- Technologically savvy and ability to learn and demonstrate new technology fast
- The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
- Exceptional verbal and written communications skills
- Love putting the customer at the center of your day
- Your key assets: Self-motivation, Hustle, a Strong work ethic, and Ownership
