About Finary
Finary is a platform that allows everyone to track and manage their wealth online. Backed by Speedinvest at Series B.
The role
Finary is hiring a Care Expansion lead to scale the customer-care function across European markets. You will build the processes, tooling and team that allow Finary to deliver best-in-class customer care as the user base and product footprint grow.
What you will do
- Expand the Care function into new markets with the right tooling, staffing and SLAs.
- Design and run the customer-care operating model: scheduling, quality, knowledge base, automation.
- Track care KPIs (CSAT, AHT, FRT, quality scores) and turn insights into action.
- Work closely with Product to feed back issues and shape a better customer experience.
- Hire, coach and grow a high-performing multilingual team.
Profile
- Experience leading customer support or customer care in a consumer tech or fintech environment.
- Track record of scaling care across multiple languages and countries.
- Data-driven operator, comfortable with modern care stacks (Zendesk / Intercom / Front).
- Strong hiring and coaching skills.
- Fluent in English; French is a plus.
Practical information
- Location: Paris.
- Permanent contract.
