Heidi Health is a healthtech company building an AI medical scribe that automates clinical documentation for clinicians. As Customer Success Manager, you’ll help clinics and healthcare providers get the most out of Heidi’s platform.
Missions
- Onboard new clinician and clinic customers onto the Heidi platform
- Build strong relationships with customers to drive adoption, retention, and satisfaction
- Act as the voice of the customer internally, feeding insights back to product and engineering
- Proactively identify and resolve issues that could affect customer satisfaction or retention
- Track account health and identify opportunities for expansion
Profile
- Experience in customer success, account management, or client-facing roles, ideally in healthtech or SaaS
- Strong communication skills and genuine empathy for clinician workflows
- Comfortable working with healthcare professionals and understanding their day-to-day pressures
- Organized, proactive, and data-driven approach to managing a customer book
