Context and Role
Epsor has experienced strong growth in recent years, attracting major clients and maintaining solid momentum for the years ahead. To support this expansion, we need reinforcements to manage and develop our growing client portfolio.
In this context, your role is to channel your energy and positive attitude into ensuring the satisfaction of a portfolio of key enterprise clients.
Your Scope
- Onboarding & Success
- Segment: Enterprise clients
- Portfolio: 10 to 15 accounts
Your Missions
Deliver a unique onboarding experience for our B2B enterprise clients
- Design tailored communication and engagement plans in collaboration with marketing and the onboarding team.
- Define success metrics for the relationship with your HR counterparts (CHROs, Compensation Managers, etc.).
- Coordinate all internal and external stakeholders involved in onboarding and fund transfers from the previous provider to Epsor (partners, support, tech, sales, etc.).
Maintain a high level of satisfaction across your client portfolio
- Build long-term relationships through responsiveness, attentiveness, and proximity.
- Advise and support HR contacts to help them promote Epsor internally and engage their employees through webinars, training, and materials.
- Coordinate internal teams (sales, tech, design, dev, etc.) to address client needs and issues.
- Measure client satisfaction and track success indicators.
- Apply the Epsor customer journey for enterprise clients.
- Identify business opportunities within your portfolio.
Represent the voice of the customer within Epsor
- Share client feedback with all Epsor teams, especially product and marketing.
- Contribute to the evolution of our services and app.
- Participate in projects to structure and enhance the Customer Success function (customer journey, success plans, CSM tools, etc.).
Additional Information
Our business is closely tied to clients’ bonus payment periods, with a peak between March and June, marking our busiest time of the year.
Our Stack: Intercom, Hubspot, Jira, Notion, Slack
Key Success Metrics
- B2B Enterprise Client NPS
- 0 churn among strategic enterprise clients
- Maximized revenue across your client portfolio
What We Expect
- Minimum 7 years of experience managing B2B enterprise clients (as CSM or Account Manager).
- Strong project management skills.
- A consultative and client-focused mindset.
- Excellent communication and cross-functional collaboration abilities.
The Extras That Make a Big Difference
- Enjoy public speaking (webinars, client training sessions).
- Experience managing complex projects.
- Curiosity and enthusiasm for continuous learning, especially with complex topics.
- A genuine belief in teamwork and trust, core values at Epsor.
Recruitment Process
- Screening call
- Interview with the Head of Onboarding & Success
- Meeting with the Director of Client Relations and Operations
- Team meeting
Epsor Offer
(based on our salary grid updated with Figures)
- Fixed salary between €55,000 and €67,500 for senior profiles
- Annual performance bonus with company match: €2,000–€9,000 depending on goal achievement
- Company-funded retirement plan (mandatory PER)
- Swile meal card (€9/day worked)
- 50% reimbursement of Navigo pass or sustainable mobility allowance
- And much more
A passionate team within a B Corp environment driven by strong values.
Frequent team moments: seminars, team-building, afterworks.
An opportunity to create a positive impact on the financial future of thousands of employees.
