Joko is a Paris-founded fintech and certified B Corp on a mission to revolutionize how people shop, helping over 6 million users save money every day at 10,000+ merchants. Having reached profitability in its core market, Joko is scaling globally, has launched in the US, and is rolling out an AI-powered shopping assistant. This is a founding Revenue Operations role within the Business Operations team, partnering closely with the B2B (Sales and Account Management) organization.
Missions
- Take ownership of HubSpot and turn the first implementation into a scalable, multi-country CRM that serves as the single source of truth for everything B2B.
- Design the data model, pipeline structure and automations that match how the B2B team actually sells, renews and expands accounts.
- Build the analytics layer (with the Data team) giving leadership real-time visibility on pipeline, conversion, retention and account health.
- Design and operate client scoring models, including lead scoring, account prioritization, churn risk and expansion potential.
- Audit the B2B funnel end to end and streamline prospection, qualification, closing, onboarding, renewal and expansion, embedding automation and AI for leverage.
- Act as the strategic operational partner to BU owners, turning ambiguous questions into structured, data-backed recommendations.
What we’re looking for
- 4+ years in Revenue Operations, Sales Operations, Customer Operations or Strategy & Operations within a fast-growing B2B environment.
- Hands-on experience architecting (not just using) a CRM at scale, such as HubSpot or Salesforce.
- Advanced SQL and strong command of a BI tool (Looker, Metabase, Tableau or similar).
- A tech- and AI-first mindset, reaching for scalable, automated solutions before manual fixes.
- Strong structured problem-solving, autonomy on cross-functional projects, and clear written and verbal communication.
- Fluency in English; an entrepreneurial, detail-obsessed and continuous-learning mindset.
