About: Hyperline is a revenue management platform that automates and speeds up how companies handle quotes, subscriptions, invoices and analytics. As Founding CSM, reporting to the CRO, you will own customer relationships after deployment, drive adoption and retention, and build the Customer Success function from scratch.
Missions
- Take over accounts after deployment and own the relationship across your portfolio.
- Run regular customer meetings and help customers get more out of the platform.
- Work with the deployment and sales teams, pass customer feedback to Product and coordinate beta testing.
- Take support shifts and manage technical customer projects.
- Design Customer Success processes and playbooks, and track the key KPIs.
- Act as a trusted advisor to customers.
Profile
- At least five years in customer-facing SaaS roles.
- Strong problem-solving and communication skills.
- Business acumen and a proactive, well-organised way of working.
- Some technical ability is a plus.
- Motivated by building customer partnerships and setting up a CS function from the start.
