Cohere is a security-first enterprise AI company building foundation models and end-to-end products that can run inside a customer’s own infrastructure. As Customer Success Manager for Public Sector and Defense in France, you own the success of French ministries, agencies and defense customers, from first pilot to production-grade sovereign AI deployments.
Missions
- Own customer success and AI adoption for French public sector and defense accounts, acting as primary contact and escalation manager.
- Build trusted relationships with senior government stakeholders, from CIOs and programme directors to ministerial and prefectoral leadership.
- Develop tailored success plans aligned with government priorities and measurable outcomes.
- Guide customers through the full lifecycle: pilots, secure implementation in complex environments, change management and scale-out across the workforce.
- Navigate French procurement, compliance and security requirements throughout the engagement.
- Represent French public sector needs (security, accessibility, French-language performance) to product and engineering, and contribute to sector implementation playbooks.
Profile
- 8+ years in customer success, account management or strategic consulting, including 3-5 years working directly with French ministries or public institutions.
- Track record managing complex accounts with many stakeholders and leading AI/ML implementations in regulated environments.
- Active Confidentiel-Défense security clearance (mandatory).
- Strong knowledge of the French government ecosystem, Code des marchés publics, RGPD, ANSSI standards, accessibility frameworks and sovereign cloud initiatives.
- Fluent French and English.
- Nice to have: 3+ years running GenAI/LLM programmes, familiarity with France 2030 or France Relance, defense or intelligence background.
