Dialog is the AI shopping agent that turns customer conversations into sales for more than 300 e-commerce brands, on their own websites and inside assistants such as ChatGPT and Perplexity. As Customer Success Engineer, you sit between customers and product: you get brands live on Dialog, make sure the agent reflects their catalogue and sales rules, and turn technical feedback into a better product.
Missions
- Onboard new brands: scope the integration, connect product catalogues and platforms (Shopify, BigCommerce, Magento, Salesforce Commerce, custom stacks) and get the agent live quickly.
- Configure and tune the AI agent so it reflects each brand’s voice, expertise and merchandising rules.
- Act as the technical point of contact for customers: troubleshoot integration or data issues, investigate conversation quality and resolve incidents.
- Monitor adoption and performance metrics (conversations, add-to-cart, conversion) and recommend optimisations to customers.
- Relay customer needs and bugs to the product and engineering teams and help prioritise them.
- Build internal tooling, documentation and playbooks that make onboarding and support scalable.
Profile
- Engineering or technical background with hands-on experience in web technologies, APIs and e-commerce platforms.
- Prior experience in a customer-facing technical role (solutions, support, implementation or customer success engineering).
- Comfortable reading logs, writing scripts and working with LLM-based products.
- Clear communicator able to explain technical topics to non-technical e-commerce teams, in French and English.
- Organised, customer-obsessed and at ease in a fast-moving startup environment.
