About the role
The Business Operations Specialist will support the Supply Expansion and Customer Experience teams by improving processes, tools, analytics, and automation. This role sits at the intersection of operations, analytics, tooling, and automation. As Wecasa increasingly uses AI and no-code technologies across operations, the BO Specialist will help identify inefficiencies, design scalable processes, and implement solutions that improve both team productivity and customer experience. The ideal candidate enjoys understanding how things work end-to-end, diving into messy processes, asking good questions, and turning operational complexity into simple, scalable systems. The role reports to the Lead Business Operations and works closely with the Customer Experience and Supply Expansion teams.
Missions
Processes & Tools
- Improve current operational processes and design future sales and customer experience processes alongside Heads of and Team Leaders.
- Map, document and challenge existing workflows to identify inefficiencies and improvement opportunities.
- Implement and improve no-code tools such as CRM, ticketing, internal tools, and workflow automation platforms.
- Monitor relevant tools, analyze the potential impact of their deployment, and recommend the best solutions.
Automation & AI
- Identify repetitive tasks, bottlenecks, and manual workflows that can be improved through automation or AI.
- Design, implement, and maintain automated workflows across operational systems and tools.
- Use AI to accelerate research, documentation, analysis, workflow design, and implementation.
- Understand how tools interact through APIs, integrations, and workflows, and troubleshoot integrations with autonomy.
- Measure the impact of automation initiatives on productivity, quality, cost, and customer experience.
Analytics
- Build dashboards and tracking frameworks to monitor team, process, and tool performance.
- Deep dive into operational data to surface insights and inform decisions.
Profile
- Excited by automation and continuously looking for opportunities to eliminate manual work.
- Able to understand how systems interact through APIs, integrations, and workflows, and uses AI effectively to accelerate problem-solving, research and implementation.
- Not afraid to troubleshoot technical issues or learn new concepts outside their comfort zone.
- Some experience in project management and a team player who delivers projects in a timely manner.
- Structured and organized, rigorous and reliable, autonomous and resourceful, with clear communication skills.
About Wecasa
Wecasa is a French marketplace for at-home services — beauty, hairdressing, wellness/massage and housekeeping — connecting customers with vetted independent professionals. Series B, backed by Blisce.
