We’re looking for a Business Ops Manager to lead and scale the daily operations of our Global Purchasing offer — the service allowing hundreds of clients to buy, ship and repair their IT devices across 60+ countries.
You’ll play a key role at the heart of our business, ensuring operational excellence, designing scalable processes, and continuously improving the customer and partner experience.
Your mission
As a Business Ops Manager, you will:
- Be the main point of contact for suppliers and logistics partners, ensuring smooth communication and fast issue resolution
- Oversee end-to-end order management, defining and implementing key processes for each market to guarantee top-tier service quality
- Support clients and their employees when they face operational questions or requests
- Build and optimise internal tools and workflows to improve efficiency and reliability
- Collaborate closely with Product and Tech teams to automate and improve recurring processes, both in the back-office and product
- Collaborate with the support team to optimise customer experience
You should join us if you
- Have 3 to 5 years of experience in Operations, ideally in a fast-paced startup or logistics-driven environment
- Are structured, analytical, and hands-on, capable of identifying problems and designing simple, scalable solutions
- Enjoy building processes from scratch and continuously improving them
- Communicate clearly — with clients, suppliers, and internal teams alike
- Are comfortable working in an English-speaking, fast-changing environment
- And above all, I want to help shape the way SMEs manage their IT worldwide
What makes you a great fit at Primo
- You’re motivated by the idea of tackling big, complex problems in a massive market
- You’re comfortable wearing many hats and taking full ownership of your projects
- You want to build something meaningful with a tight-knit, high-performing team
- You care deeply about customer experience and operational excellence
Our hiring process
Simple and fast — designed so we can get to know each other and see how we work together:
- Interview (1h) with Gaétan, Chief of Staff
- Technical Case + Restitution (30 min)
- On-site meeting with another team member (1h) + Martin, CEO
- Reference check
