Upway is the leading marketplace for refurbished electric bikes, inspecting and reconditioning quality e-bikes before reselling them with a warranty across Europe and the US. As New Services Manager, you will identify, design and launch new services around the core refurbished-bike offer, from concept to operational roll-out, working across product, operations, partnerships and customer teams.
Missions
- Identify and prioritise new service opportunities that complement the refurbished e-bike offer (financing, insurance, maintenance, buy-back, subscription, B2B services).
- Build business cases and test hypotheses through fast pilots with clear success metrics.
- Structure and launch new services end to end: partner sourcing and negotiation, operational processes, tooling, pricing and customer journey.
- Coordinate cross-functional teams (product, tech, operations, marketing, customer care, finance) to ship on time.
- Monitor performance after launch, iterate on the offer and drive adoption and profitability.
- Report progress and learnings to leadership and contribute to Upway’s service roadmap.
Profile
- Several years of experience in business development, product/service launch, strategy consulting or operations in a fast-growing company.
- Entrepreneurial, structured and hands-on: comfortable going from analysis to execution.
- Strong analytical skills and ease with data, business cases and KPIs.
- Excellent communication and stakeholder-management skills, including with external partners.
- Interest in mobility, sustainability and the circular economy.
- Fluent French and English.
