About: Jimini builds an AI assistant for lawyers and corporate legal teams, used by leading French law firms and the legal departments of international groups. As CSM / AM, you will own a client portfolio and be responsible for adoption, retention, renewals and expansion.
Missions
- Own a client portfolio, with responsibility for retention, net revenue retention and renewals.
- Run onboarding, user training and platform adoption.
- Build relationships with both end users and decision-makers.
- Identify and close upsell opportunities.
- Monitor account health, spot at-risk clients and run remediation plans, including quarterly business reviews that quantify ROI.
- Act as the link between clients and the product team.
Profile
- 3–5 years in client-facing roles in B2B tech or SaaS with real revenue responsibility.
- Experience managing and segmenting a portfolio of accounts.
- Track record of hitting retention or NRR targets.
- Strong presentation and training skills.
- Excellent written French; professional English is appreciated.
- A legal background is a plus.
